NISA Online Store Support

Help Center

• Frequently Asked Questions

  • What is a preorder?
  • What happens if I order additional items with a preorder?
  • Do out of stock products ever become available again?
  • Why does my order still say Processing?
  • How can I make a change to an existing order? (Cancellation, order modification, change of address, change of payment method, etc.)
  • Why hasn't my order shipped?

• Preorders, Limited Editions and Product Availability

  • Limited Edition Stock Meter
  • Order Limitations
  • When do I get charged for my preorder?
  • What happens if I am unable to pay for my order during billing?
  • My order was damaged or lost, but the item is sold out! Will I still get my item?
  • What does the sticker on my Limited Edition mean?

• Payment/Billing

  • When is payment taken for preorders?
  • Why was I charged early for my preorder?
  • What happens if there's an issue with my payment?
  • Why did my payment expire and return to my balance?
  • I have a payment confirmation from PayPal, but I never received an order confirmation from the NISA Online Store.
  • What payment methods do you accept?
  • How do PayPal invoices work?
  • What currency does the NISA Online Store use?

• Accounts

  • What do NISA Online Store accounts do?
  • Why can't I see an order I placed under my NISA Online Store account?
  • How do reward points work?
  • Why can't I redeem my reward points?

• Domestic Shipping within USA

  • Free Domestic Shipping Offer
  • Average Domestic Shipping Times
  • Will I get a tracking number? (Domestic orders)
  • Will I receive my Limited Edition on release day? (Domestic orders)
  • How long does it take for my order to ship? (Domestic orders)

• International Shipping

  • International Shipping Restrictions
  • First Class International Shipping Restrictions
  • Average International Shipping Times
  • Will I get a tracking number? (International orders)
  • Will I receive my Limited Edition on release day if I am an international customer?
  • Additional Customs Charges/Import Tax (International orders)
  • My tracking number has not updated in some time, and still says "Arrived In [US City]"
  • I need to update an existing order.

• Orders

  • How do I solve a problem with my existing order? (Order modification, wrong item, missing item, item damage, etc.)
  • How do I track my orders?
  • What does my order status mean?

• Damage and Returns

  • Return Policy
  • Replacement Policy

• Website issues

  • What is "Error Code 106"?
  • What is "Error Code 146"?
  • What is "Error Code 148"?
  • What is "AVS Mismatch"?
  • Under Shipping Method, it only says "Sorry, no quotes are available for this order at this time."
  • When I try to add an item to my cart, it only says "Requested Quantity Not Available"

• Other

  • Giclees
  • Press Inquiry